EXCLUSIVE: InDrive introduces bank transfer feature for trip payments
- InDrive rolls out a bank transfer feature called 'Light Cashless' in Nigeria.
- The feature allows drivers to display their bank account details for direct payments.
- InDrive becomes the first ride-hailing platform in Nigeria to adopt this payment approach.
While InDrive's new feature may offer convenience, it raises concerns about driver trust and satisfaction, which are crucial for the platform's long-term success. The lack of communication and support from InDrive could lead to increased driver dissatisfaction and potential protests, indicating a need for better engagement with drivers to address their concerns.
