Third-party retailers dominate Starlink sales in Nigeria amid direct sales freeze
- Starlink's direct sales in Nigeria were halted in October 2024 due to overcapacity, forcing customers to rely on third-party retailers.
- The Nigerian Communications Commission blocked a proposed tariff hike, contributing to the sales freeze.
- New customers in major cities like Lagos and Abuja are placed on a waitlist as direct orders remain unavailable.
The situation surrounding Starlink's operations in Nigeria raises significant concerns about customer accessibility and service reliability. The reliance on third-party resellers not only complicates the purchasing process but also leads to inflated prices for consumers. Furthermore, the lack of direct support and prolonged response times for Nigerian customers highlight a disparity in service quality compared to other regions, suggesting that Starlink needs to address these issues to maintain its reputation and customer base in Nigeria.
