Access Bank faces customer outcry after core system upgrade disrupts services
- Access Bank initiated a core banking application upgrade on Friday, leading to service disruptions.
- Millions of customers were unable to conduct essential banking transactions throughout the weekend.
- Customers reported being stranded due to the bank's negligence and lack of prior notice about the upgrade.
The situation at Access Bank raises important questions about the management of technological upgrades in rapidly growing financial institutions. It highlights the need for better communication with customers and more robust contingency planning to minimize service disruptions. As the bank continues to expand, it must prioritize the reliability of its core systems to maintain customer trust and satisfaction.
