Mastering Turbulence: The R100 Billion eCommerce Arena
- Ecommerce giants like Amazon and Shein entering the South African market
- Last-mile delivery services and partnering with local delivery services for faster delivery options
- Automation in areas like inventory management and cash handling
The South African retail industry is experiencing significant changes due to digital transformation. SME retailers need to adapt to emerging customer demands and new competitors. It is crucial for retailers to invest in enhancing their in-store experience, partnering with local delivery services, adopting automation, leveraging fintech offerings, and embracing an omnichannel presence to stay competitive and thrive in the disruptive landscape.
